In the unlikely event that the items received are faulty or damaged on delivery, please notify us within 10 business days.
As products are made from natural wood, the wooden material may not be consistently perfect. For products with natural wood feature, it must be noted that it is normal to have inconsistent pattern, texture and feel for the surface as most natural wood featured items are not similar to one another. If this occurs, it is not recognised as defective items but as part of the natural wood's feature. It is only a defect when the wood has unnatural marks on it such as cracks. Thus, any complaints on damaged goods must be accompanied by photos for our team to inspect and arrange the most suitable solutions for our customers. A credit note, replacement or refund would be offered depending on the severity of the issue.
If your order is lost or damaged beyond repair in transit, please contact our staff as soon as possible so that we can contact the freight company immediately to arrange for the best solution.
In the unlikely event that you received an incorrect product, please contact us immediately via phone or email to arrange for the best solution. If products are returned, it must be in original condition and packaging, unused and unassembled. Shipping fee for returned products will be fully covered by Toyslink Pty Ltd.
We offer free shipping for all orders processed on www.toyslink.com.au (Exclusion post codes applies).