Shipping & Return Policy

Retail - Shipping, Delivery & Returns

ToysLink ships all Australian retail orders via Australia Post or a trusted courier partner.

Orders placed before 1pm AEST will be dispatched the same business day. Orders placed after 1pm AEST will be dispatched on the next business day.

Please note: our warehouse is not open to the public, and we do not currently offer a ‘pick up’ option for retail customers.

Shipping Costs

• Free Shipping for Australian orders over $80.00
• Flat Rate Shipping of $10.00 for orders under $80.00

Returns

At ToysLink, we are committed to ensuring your satisfaction with our products. If you're not completely satisfied with your purchase, please review our return policy below.

Change of Mind Returns

If you change your mind about a purchase, you may return the item(s) within 7 days of receipt, provided the following conditions are met:

• Items must be in their original condition, unused, unassembled, and in their original packaging.
• Shipping costs for the return are the responsibility of the customer.
• Refunds will be issued for the value of the products only; original shipping charges are non-refundable.

Incorrect or damaged Products Received

In the unlikely event that you receive an incorrect or damaged product. But in case it happens:

• Contact us immediately via email with wrong/damaged product image to arrange a suitable solution.
• Toyslink will post you a replacement or refund you for the order(including postage) at your preference.
• ToysLink will cover the shipping fees for the replacement and return of incorrect/damaged products.

Wholesale - Shipping, Delivery & Returns

Faulty or Damaged Items

In the unlikely event that the items received are faulty or damaged on delivery, please notify us within 10 business days.

As products are made from natural wood, the wooden material may not be consistently perfect. For products with natural wood feature, it must be noted that it is normal to have inconsistent pattern, texture and feel for the surface as most natural wood featured items are not similar to one another. If this occurs, it is not recognised as defective items but as part of the natural wood's feature. It is only a defect when the wood has unnatural marks on it such as cracks. Thus, any complaints on damaged goods must be accompanied by photos for our team to inspect and arrange the most suitable solutions for our customers. A credit note, replacement or refund would be offered depending on the severity of the issue.

If your order is lost or damaged beyond repair in transit, please contact our staff as soon as possible so that we can contact the freight company immediately to arrange for the best solution.

Incorrect Products Received

In the unlikely event that you received an incorrect product, please contact us immediately via phone or email to arrange for the best solution. If products are returned, it must be in original condition and packaging, unused and unassembled. Shipping fee for returned products will be fully covered by Toyslink Pty Ltd.

Delivery Charge

We offer free shipping for all orders processed on www.toyslink.com.au (Exclusion post codes applies).