sales@toyslink.com.au
(03) 9587 5064
Clown Pencil
- Shipping Information
- Simple Returns
ToysLink ships all Australian retail orders via Australia Post or a trusted courier partner.
Orders placed before 1pm AEST will be dispatched the same business day. Orders placed after 1pm AEST will be dispatched on the next business day.
Please note: our warehouse is not open to the public, and we do not currently offer a ‘pick up’ option for retail customers.
Shipping Costs:
Australia
- Free Shipping for orders over $80.00
- Flat Rate Shipping of $10.00 for orders under $80.00
New Zealand
- Free Shipping for orders over $100.00
- Flat Rate Shipping of $20.00 for orders under $100.00
A tracking number will be emailed to you once your order has been dispatched.
At ToysLink, we are committed to ensuring your satisfaction with our products. If you're not completely satisfied with your purchase, please review our return policy below.
Change of Mind Returns
If you change your mind about a purchase, you may return the item(s) within 7 days of receipt, provided the following conditions are met:
- Items must be in their original condition, unused, unassembled, and in their original packaging.
- Shipping costs for the return are the responsibility of the customer.
- Refunds will be issued for the value of the products only; original shipping charges are non-refundable.
Incorrect or damaged Products Received
In the unlikely event that you receive an incorrect or damaged product. But in case it happens:
- Contact us immediately via email with wrong/damaged product image to arrange a suitable solution.
- Toyslink will post you a replacement or refund you for the order(including postage) at your preference.
- ToysLink will cover the shipping fees for the replacement and return of incorrect/damaged products.
